We may use your personal data to send you updates (by email, text message, telephone or post) about our services, including exclusive offers, promotions or new services. We have a legitimate interest in using your personal data for marketing purposes (see the ‘How and why we use your personal data‘). This means we do not usually need your consent to send you marketing information. However, where consent is needed, we will ask for this separately and clearly. We may ask you to confirm or update your marketing preferences if you ask us to provide further services in the future, or if there are changes in the law, regulation, or the structure of our business.
Who we share your personal data with
We may share personal data with third parties, such as:
See the ‘Who we share your personal data with‘ section for further information on the steps we will take to protect your personal data where we need to share it with others.
Keeping your personal data secure
We have appropriate security measures to prevent personal data from being accidentally lost, or used or accessed unlawfully. We limit access to your personal data to those who have a genuine business need to access it. We also have procedures, processes and controls in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
- directly, when you enter or send us information, such as when you, contact us (including via email), send us feedback, post material to our Site and complete customer surveys or participate in competitions via our Site; and
- indirectly, such as your browsing activity while on our Site; we will usually collect information indirectly using the technologies explain in the section on ‘Cookies and other tracking technologies’ below.
|Types of personal information||Description|
|Locational (Dynamic)||Location data generated by the website.|
|Communications||What we learn about you from letters and emails you write to us, and conversations between us across all channels.|
|Consents||Consents and permissions related to the configuration of preferences that influence how we provide our services and products.|
|What we use your personal data for||Our reasons|
|Creating and managing your account with us/Providing products and/or services to you.||We are able to create, develop, operate, deliver and improve our Services, personalized content, and make suggestions for you by using your Personal Information to understand how you use and interact with our Services and the people or things you’re connected to and interested in on and off our Services. When we have location Personal Information, we use it to tailor our Services for you and others. We conduct surveys and research, test features in development, and analyze the Personal Information we have to evaluate and improve products and services, develop new products or features, and conduct audits and troubleshooting activities.|
|To enforce legal rights or defend or undertake legal proceedings.||Depending on the circumstances:
|Customise our Site and its content to your particular preferences based on a record of your selected preferences or on your use of our Site.||Your consent as gathered by the separate cookies tool on our Site – see ‘Cookies and other tracking technologies’.|
|Retaining and evaluating information on your recent visits to our Site and how you move around different sections of our Site for analytics purposes. This helps us to understand how people use our Site so that we can make it more intuitive or to check our Site is working as intended.||Your consent as gathered by the separate cookies tool on our Site – see ‘Cookies and other tracking technologies’.|
|Communications with you not related to marketing, including about changes to our terms or policies or changes to the services or other important notices.||Depending on the circumstances:
|Protecting the security of systems and data.||To comply with our legal and regulatory obligations. We may also use your personal data to ensure the security of systems and data to a standard that goes beyond our legal obligations, and in those cases our reasons are for our legitimate interests or those of a third party, ie to protect systems and data and to prevent and detect criminal activity that could be damaging for you and/or us.|
|Statistical analysis to help us manage our business, eg in relation to our financial performance, customer base, product range or other efficiency measures.||For our legitimate interests or those of a third party, ie to be as efficient as we can so we can deliver the best service to you at the best price.|
|Updating and enhancing customer records.||Depending on the circumstances:
|Disclosures and other activities necessary to comply with legal and regulatory obligations that apply to our business.||To comply with our legal and regulatory obligations.|
|Marketing our services to existing and former customers.||For our legitimate interests or those of a third party, ie to promote our business to existing and former customers. See the ‘Marketing‘ section for further information.|
|To share your personal data with members of our group and third parties in connection with a significant corporate transaction or restructuring,||Depending on the circumstances: